IT Automation Edition

Accelerate speed to resolution with incident automation

Package details

Starter workflows

Incident Management

Automatic issue detection, triage, and resolution for rapid response.

Proactively detect problems and automatically initiate the incident process. Reduce time to resolution by seamlessly connecting information across multiple systems and escalating tickets via collaboration tools for assignment and triage.

DevOps

Incident Management

Collaboration

Intelligent Helpdesk

Helpdesk Assistant in Slack & Teams

Workbot and AI work together with knowledge base content to answer questions real-time and help resolve issues quickly.

Bots

AI/NLU

Incident Management

Collaboration

End-User Support

Secure employee onboarding and offboarding

Make sure nothing slips through the cracks by automatically provisioning & deprovisioning equipment and account access, as well as updating payroll and finance. All while collecting the needed approvals and reporting updates along the way.

HR

Provisioning

Payroll

Finance

Approval

ChatOps

Bot driven Incident Escalation

Context switching kills productivity. Now you can have tickets from all systems escalated within the apps you use the most and team members can collaborate directly in the channel to resolve issues.

Incident Management

Issue Tracking

Support

Collaboration

Go live implementation

Vision to production in weeks

  • 1

    Discovery Workshop
    (1-2 hrs)

    Discuss best practices from market leaders

    Outcome: Prioritized Automation Plan

  • 2

    Collaborative building session (1-4hrs)

    Outcome: Working Automation

  • 3

    Pre-roll out testing & business unit training

  • 4

    Go live!

Package includes

  • Connectors for IT related systems
  • Starter IT workflows & 10,000+ community automations
  • Implementation workshops
  • AL/ML Workbot
  • Forum, email, chat and phone support (concierge service available)
Starting at $2499/month

billed annually